Terms & Conditions

Overview

This website is operated by Sanayah Rugs. Throughout the site, the terms “we,” “us,” and “our” refer to Sanayah Rugs.

By visiting our website or purchasing from us, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, you should not use this website or purchase our products.

Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a binding agreement in your country or region.

You must not use our products or website for any unlawful or unauthorised purpose. You must also not transmit viruses, malicious code, or anything that could damage or disrupt the website.

Product Information

We make every effort to display our rugs, colours, textures, dimensions, and materials as accurately as possible. However, colours may appear differently depending on lighting and screen settings.

Many Sanayah Rugs products are handmade. Minor variations in colour, pattern, weave, texture, and measurements are natural characteristics of handmade craftsmanship and are not considered defects.

Prices and Payments

All prices are displayed in the currency shown on the website and may change without notice.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, and modify or discontinue products at any time.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product unavailability

  • Pricing or product-information errors

  • Suspected fraud or unauthorised activity

  • Delivery restrictions

  • Problems processing payment

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Custom and Made-to-Order Products

Customised, personalised, and made-to-order rugs are produced according to the details approved by the customer.

Customers are responsible for confirming all sizes, colours, materials, designs, and other specifications before production begins. Once production has started, changes or cancellations may not be possible.

Custom and made-to-order products are non-returnable unless they arrive damaged, defective, or materially different from the approved specifications.

Shipping and Delivery

Processing and delivery times are estimates and are not guaranteed. Sanayah Rugs is not responsible for delays caused by couriers, customs authorities, severe weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Additional information is available in our Shipping Policy.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return Policy. By placing an order, you agree to the eligibility requirements, timescales, exclusions, and return-shipping conditions stated in that policy.

Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Intellectual Property

All website content—including our name, branding, product photographs, graphics, designs, text, logos, videos, and other materials—is owned by or licensed to Sanayah Rugs.

Content may not be copied, reproduced, modified, distributed, published, or commercially used without our prior written permission.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors and delivery companies.

We are not responsible for the content, security, availability, policies, or practices of third-party websites and services. Your use of such services may be subject to separate terms.

Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

  • You have the right to share it

  • It is accurate and lawful

  • It does not infringe another person’s rights

  • It does not contain harmful, abusive, or misleading material

You grant Sanayah Rugs permission to use, reproduce, and display submitted content for marketing and business purposes, unless otherwise agreed in writing.

Prohibited Uses

You must not use this website:

  • For unlawful or fraudulent activity

  • To violate intellectual-property rights

  • To submit false or misleading information

  • To collect another person’s personal information without permission

  • To upload viruses or malicious code

  • To interfere with the website’s operation or security

  • To send spam or abusive material

We may restrict or terminate access if these terms are violated.

Disclaimer

We aim to keep our website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Sanayah Rugs will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions excludes any rights or remedies that cannot legally be excluded under applicable consumer law.

Indemnification

To the extent permitted by law, you agree to compensate Sanayah Rugs for losses, claims, or reasonable expenses arising from your unlawful use of the website, your violation of these terms, or your infringement of another party’s rights.

Privacy

Personal information submitted through the website is handled according to our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions when necessary. The latest version will always be available on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by applicable laws, without limiting any mandatory consumer rights that may apply in the customer’s location.

Contact Information

For any questions regarding these Terms & Conditions, please contact the Sanayah Rugs customer-care team through our website.