Shipping Policy

 

At Sanayah Rugs, every order is carefully inspected and securely packaged to ensure it arrives in excellent condition.

Order Processing

Orders are typically processed within 2–5 business days. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location:

  • Domestic orders: 3–7 business days

  • International orders: 7–15 business days

These delivery times are estimates and may be affected by customs processing, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, the size and weight of your rug, and the selected shipping method.

Any available free-shipping offers will be clearly displayed on our website or automatically applied at checkout.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to become active.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend contacting your local customs authority for further information before placing an order.

Delivery Information

Please ensure that your delivery address and contact details are correct before completing your purchase. Sanayah Rugs cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply before it can be sent again.

Damaged or Missing Orders

Please inspect your order upon delivery. If your rug arrives damaged, incorrect, or incomplete, contact us within 48 hours and include:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A brief description of the issue

Please retain all original packaging until the issue has been resolved.

Shipping Delays

While we work with trusted delivery partners, occasional delays may occur. Sanayah Rugs is not responsible for delays caused by couriers, customs authorities, severe weather, or other circumstances beyond our reasonable control.

Need Assistance?

If you have any questions about shipping or would like an update on your order, please contact our customer-care team with your order number. We will be happy to assist you.